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What These Terms Mean for Your Account

These terms and conditions set out how your loboktoto account works — what you agree to when you open one, how we handle your wallet activity across DANA, OVO, and GoPay, and what applies when you access the platform from Indonesia where local law…

Applies to all account holdersCovers DANA, OVO, GoPay transactionsSubject to local law and eligible regionsUpdated terms notified via accountContact support for any clause question
loboktoto What These Terms Mean for Your Account
HOW WE HANDLE THIS

Account Security and Terms Compliance

We apply these terms consistently across all account types. Security practices, data handling, and the process for requesting account changes are all part of how we keep your account relationship clear and fair.

Data Handling

Account data — including wallet details for DANA, OVO, and GoPay — is stored securely and used only for transaction processing, account verification, and support purposes under these terms.

Account Security

Login activity is monitored against these terms. If unusual access is detected, we may ask you to verify your identity via OTP before restoring full account functions — this is a standard step, not a penalty.

Data Retention

We retain account and transaction records for as long as required under applicable regulations and as outlined in these terms. You can request a summary of your stored data through the account help centre.

Requesting Changes

To update account details or dispute how a term has been applied, contact support via live chat or email with your account username. We aim to respond and log every request within the same contact thread.

TERMS QUERY CHANNELS

How to Reach Us About These Terms

If any clause in these terms is unclear or you need to raise a concern about how a rule has been applied to your account, our support team handles those queries directly. Reach us through the channels below — we keep a record of every terms-related conversation so nothing gets lost between sessions.

Live Chat Start a live chat session from your account dashboard. Available for account and terms queries; our team picks up and references your account history directly.
Email Support Send your terms question to our support email. Include your account username and the clause you are asking about so we can respond with the right context.
Account Help Centre The help centre inside your account lists common terms questions with plain-language answers. Check there first — many wallet and transaction queries are already answered.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — especially around wallet payments, account access, and what happens if a rule changes.

Yes. The same account terms cover all three wallets. Your e-wallet provider may also impose its own limits, and both sets of rules apply when you transact.

We may suspend or close the account depending on the nature of the breach. Any funds held will be reviewed before a decision is made. You can contact support to discuss the specific situation.

We notify you through your registered account channel when a material change is made. Continued use after the notice period means you have accepted the updated version.

Yes. Submit a request through the account help centre or via support email. Include your username and we will provide a summary of the data we hold for your account.

The terms apply uniformly to all account holders in Indonesia. Access itself depends on local law and eligible regions — the terms do not override any applicable local legal requirements.

These terms take precedence in any conflict. If you spot a difference between a promotion and these terms, contact support and we will clarify which applies to your account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.